Helpdesk + Proactive Monitoring
Imagine...All your tech issues solved immediately with 1-click or call.
Avoid astronomical hourly rates and waiting for wasteful service call appointments by calling our 24x7x365 technical support helpdesk,capable of resolving any IT issues or questions, with immediate, unlimited support for one flat monthly rate; it is flexible, scalable and ensures your business is always up and running with little to no down time.
Predictable costs, expert techs, guaranteed response time = WORRY FREE IT
Anytime 24x7x365 Service
Our US-based helpdesk team is available 24x7x365 for all enrolled users via phone or e-mail. We can talk you through troubleshooting or remote into your machine and resolve any issue.
Unlimited Flat-rate Support
Call our highly-trained technical support team as often as you need with unlimited incidents for the same flat monthly rate. Pricing is predictable and scalable with month-to-month pricing for each user.
All calls are answered by a live rep within 90 seconds or if preferred, users can simply submit a ticket and receive a callback at a time that is more convenient.
Proactive Monitoring & Maintenance
Tech support can remotely monitor, diagnosis and prevent potential issues before they become major problems. Using the latest in remote management & monitoring technology, we'll often find and resolve an issue before you see any issue.
Support & "How to" for all Devices
All devices used by each user are covered, including smartphones, printers and other connected peripherals and devices. Troubleshooting & "How to" support is available for Windows, Mac & mobile phones, as well as commonly used business applications.
Our Helpdesk Team
Locally based and located entirely in the U.S., every helpdesk team member has years of experience in the IT industry. With access to over 50 technicians overall, the Helpdesk is manned 24/7/365 with technicians, network engineers and supervisors at all times who are certified in customer service training and with both Microsoft and Apple product suites, so your issues are always resolved promptly. We use our combined experience to solve problems quickly and also implement best practices. With expertise across all major platforms and most software applications, we specialize in supporting and monitoring our client’s networks remotely.
Our Helpdesk also includes proactive system monitoring and an extensive Operations Center to resolve potential issues before they become major problems and also covers "How to" support for Windows, Mac and mobile phones, as well as commonly used business applications, so we can help when you get stuck on almost any technical roadblocks that are preventing you from getting your work done. You can also add optional Managed Security Suite (Anti-virus; Firewall; SPAM & Identity & Web Browsing Protection), back-up and email solutions, all managed turn-key by our team.
Detailed Support Areas
We are regularly updating our knowledgebase to include technical expertise in a wide variety of hardware and software, but here is a sample of the most common areas we currently support:
End-User Operating Systems and Mobile Devices:
Microsoft Windows – 2000, XP, Win7, Vista, Windows 8
Windows Server (all versions)
Apple – OS X (all versions)
Windows Mobile Devices
Common Business Applications:
Nuance PaperPort and OmniPage
Microsoft Office and Live Meeting
Microsoft Outlook and Entourage
Microsoft Internet Explorer
OpenOffice and LibreOffice
Mozilla and Firefox
Additional Applications and Services:
Google Docs, Mail and Apps
Rackspace Email and Apps
Microsoft Terminal Services
Citrix Presentation Server 3.0, 4.0, XP
Common Hardware and Peripherals
Hosted Applications and Services (e.g. hosted CRM, SPAM filtering, etc.)